We're so confident that you'll love Huxley we offer a 30 day satisfaction guarantee on all first time orders or on the first order for a specific product.
This policy is separate from our Returns Policy which applies to unopened and unused products or damaged products.
For first time orders, you may request a refund for up to three items if they have been opened and used.
To request a refund, please contact us with your order number at:
To help us serve you better, please send us a picture of the product and let us know the reasons you weren't satisfied for the product. We will refund the purchase price of the product less any discounts, including Shipping Discounts.
Refunds will not be made on Shipping Charges.
We will pay for the return shipping expense and let you know where to send the unused product.
There are a few conditions to prevent fraud. You can read those conditions below.
Refund requests for more than three items to a single household or account in a twelve month period under the Satisfaction Guarantee may be denied. Refund requests for undamaged products previously purchased by a household or account may also be denied.